Contact Us: Verified Support Channels for Poki Com Games
Poki Com Games is built around a simple promise: fast, accessible entertainment that respects player time, privacy, and device safety. Our team maintains clear contact routes so you can reach a real support professional when you need help with gameplay access, technical issues, policy questions, or safety concerns.
The official domain https://pokicom.games represents more than a web address—it reflects the effort behind stability, security checks, and consistent support operations. We treat communication as part of user safety: a genuine support channel should be easy to verify, properly documented, and never pressure you into sharing sensitive information.
- Verified channels only
- Safety-first guidance
- Clear complaint escalation
- India-focused support hours
- No gambling or finance services
Quick verification tip: If a message claims to be from Poki Com Games, confirm it uses emails ending in @pokicom.games and points to the official domain pokicom.games. If anything feels inconsistent—spelling, urgency, payment requests, or links—treat it as suspicious and report it using the steps below.
1) Company Information (Trust & Transparency)
We believe genuine support starts with transparent identity. Below is the information players commonly need to validate that they are dealing with the legitimate Poki Com Games entity and its authorised operations team.
- Company Name
- Poki Com Games
- Official Domain
- pokicom.games (example: https://pokicom.games) — We do not provide support from look-alike domains. Always type the domain directly instead of relying on forwarded links.
- Registered Address (India)
-
4th Floor, Connaught Place, New Delhi, Delhi 110001, India
Map: - Operating Hubs (for service continuity)
- Bengaluru (Ops & QA), Mumbai (Community & Partnerships), Hyderabad (Engineering support). These hubs assist with coverage, but official mail and verification remain tied to the domain above.
- Business Licence / Registration Type (if applicable)
- Digital entertainment services. If you need formal registration confirmation for compliance queries, request it from [email protected] and our team will share the appropriate documents after identity verification.
Entity and operational contact directory
Use the table below to choose the correct inbox. Selecting the right channel reduces back-and-forth and speeds up resolution.
| Purpose | Official Channel | What to include (for faster handling) |
|---|---|---|
| General verification and official communication | [email protected] (primary) | Full name, country/state, device type, and a short summary of your request (3–6 lines) |
| General enquiries | [email protected] | Topic, preferred callback window (IST), and whether your request is urgent |
| Support / customer service | [email protected] | Issue category, steps to reproduce, screenshot description (do not attach sensitive data), browser/app version |
| Recruitment | [email protected] or [email protected] | Role, experience (years), portfolio links, and preferred work location |
If you are unsure, start with [email protected]. We will route your query internally without asking you to resend the same details to multiple teams.
2) Official Contact Channels
Poki Com Games provides multiple verified routes so users can choose what suits them: email for detailed requests, phone for urgent clarifications, and a ticket-based approach for structured issue tracking. We recommend email or ticketing for technical issues because it allows you to share device details in an orderly way.
Phone (India format)
Customer Support Line: +91 72849 16302
Call charges depend on your operator plan. If your call drops, email us and mention the attempted time.
Ticket centre / customer service centre
Our ticket-based support works as a 24-hour reception queue: you can raise a request any time, and the system logs your issue so it can be tracked to closure. We handle the ticket flow in defined stages (intake, verification, triage, resolution, closure) so you know what happens next.
What makes a channel “official”
- Domain match: Emails must end in @pokicom.games.
- Consistent references: Replies should reference your case details without asking for unrelated data.
- Reasonable tone: We do not threaten account closure in minutes or demand immediate payments.
- Traceability: We provide a case reference (or email thread) so you can follow up.
We treat “verification” as a safety feature. If you feel uncertain, you are encouraged to double-check the contact route and ask us to confirm authenticity.
If you receive a message claiming to be Poki Com Games on social media, do not move the conversation to unknown numbers or private accounts. Ask the sender to email you from the official domain and to reference your case.
3) Support Hours
We operate with a mixed model: a 24-hour ticket intake system combined with India-business-hour phone coverage. This structure helps maintain continuity while keeping sensitive actions (like account verification) in a controlled workflow.
| Channel | Availability (IST) | Typical handling approach |
|---|---|---|
| Email (service@ / support@ / info@) | 24×7 intake, responses in waves | Best for detailed issues, safety reports, verification, and written confirmations |
| Ticket queue (customer service centre) | 24×7 intake, prioritised triage | Best for tracking progress with a structured timeline and category routing |
| Phone | 09:00–18:00, Monday–Saturday | Best for urgent clarifications; detailed troubleshooting still moves to email/ticket |
Service standards (targets, not guarantees)
To set realistic expectations, we use internal targets. These are not promises, but they help you understand normal timelines:
- First response target: within 12 hours for most tickets; within 4 hours for safety reports labelled “urgent”.
- Resolution target: 24–72 hours for common issues like loading errors, browser compatibility, and account access checks.
- Complex cases: up to 5 working days if we need deeper logs, third-party vendor review, or repeated testing.
Best practice: When you write to us, include (1) your device model, (2) browser/app version, (3) your city/state, and (4) the exact time the issue occurred (IST). Clear facts reduce resolution time more than long explanations.
4) Player Safety & Complaint Handling
Safety is a core requirement for any entertainment platform. While Poki Com Games focuses on games, the way communication happens can still create risks—especially impersonation, fraudulent “support” messages, and unsafe downloads. This section explains how to identify common threats, how to file a complaint, and how we respond.
Risk warnings (read before sharing any information)
- Entertainment only: Poki Com Games provides entertainment games and informational support. We do not provide gambling, investment, financial management, lending, or trading services.
- No payment for support: We do not ask you to pay to open a support ticket, receive a refund, or “verify” your account.
- No OTP or PIN requests: We do not ask for OTP, UPI PIN, bank PIN, or card CVV.
- No remote access: We do not request you to install remote-control apps to “fix” your device.
How to report impersonation or suspicious contact (step-by-step)
- Stop interacting with the suspicious sender. Do not click new links or share any more details.
- Capture evidence safely: note the sender handle, number, email address, date/time, and what they asked for.
- Email the evidence to [email protected] with the subject line: “Suspicious Contact Report”.
- Include verification details (your city/state and device type) so we can assess risk patterns.
- If money was transferred, contact your bank/UPI provider immediately and file a complaint with the appropriate authorities in your jurisdiction.
Complaint categories we track
To handle complaints consistently, we classify them into categories. This helps ensure the right team responds without delay:
- Category A: Account and access
- Login difficulties, device compatibility, session issues, repeated loading failures.
- Category B: Safety and impersonation
- Fake support messages, suspicious links, pressure tactics, credential requests, or threats.
- Category C: Content and community concerns
- Harassment reports, abusive behaviour, and content moderation queries (where applicable).
- Category D: Legal and compliance queries
- Official verification requests, notices, takedown requests, and policy clarifications.
What happens after you file a complaint
We follow a documented response path so your complaint does not vanish into an inbox:
- 1) Acknowledgement: You receive a reply confirming receipt and the category assigned.
- 2) Verification: We confirm essential facts (without requesting sensitive secrets like OTP).
- 3) Investigation: Technical logs and domain checks are reviewed, and suspicious patterns are flagged.
- 4) Action: We respond with corrective steps, safe guidance, or escalation routes.
- 5) Closure: We summarise what was done and what you should do next (if anything).
Important: If you believe your device has been compromised, prioritise device security first:
- Disconnect from unknown Wi-Fi networks.
- Update your browser and operating system.
- Run a trusted security scan.
- Change passwords using a clean device.
5) Developer, Security, and Compliance Teams
Poki Com Games is operated by professionals with practical experience in gaming operations, software delivery, and user protection. We publish team role clarity here so players understand who handles what, and why certain information is requested (and what is not requested).
Operations Team (player experience and continuity)
- Operations Lead: 8+ years in digital product operations, responsible for uptime coordination, release calendars, and service communications.
- Community & Support Managers: 4–6 years in customer support workflows, trained to triage issues using structured checklists.
- Quality Assurance (QA): Device and browser coverage testing with defined baselines (for example, multiple Android builds, Windows browsers, and common screen sizes).
Software Development Team (stability and performance)
Our developers focus on safe deployments, predictable change management, and practical fixes:
- Release discipline: Changes are rolled out in batches, with rollback capability for critical issues.
- Compatibility: Common browser errors are tracked and resolved with reproducible steps.
- Accessibility and usability: Clear UI labels, reduced clutter, and stable navigation for mobile and desktop players.
Security & Risk Control (anti-fraud and reporting)
We maintain an internal risk-control function to reduce impersonation, suspicious link sharing, and unsafe communication patterns. Our security specialists focus on detection and prevention measures that can be acted on quickly.
- Threat monitoring: Identifies look-alike domains and attempts to imitate official email patterns.
- Incident handling: Prioritises safety reports and documents outcomes with time stamps and resolution notes.
- User guidance: Publishes practical steps on what to do when an issue occurs, without pushing users into risky actions.
Compliance approach (plain-language commitments)
Compliance is not only about policies; it is about behaviour that users can observe:
- We avoid requesting unnecessary sensitive information.
- We keep communication traceable via official email threads and ticket references.
- We provide risk warnings clearly, especially where impersonation is common.
- We do not present entertainment content as financial or investment advice.
A trustworthy support team is measurable by what it refuses to do: no pressure tactics, no secret requests, and no payments for assistance.
6) Official Social Media Channels
Social platforms are useful for announcements and community listening, but they are also common places for impersonation. If you contact us through social media, always request a confirmation email from an address ending in @pokicom.games before sharing account-related details.
- X (Twitter):
- Instagram:
- YouTube:
Safety reminder: We do not ask users to move to private WhatsApp groups for “support”. If anyone asks you to join a group or share OTP/UPI details, treat it as suspicious and report it.
7) Important Notice (Legal and Safety Disclaimer)
This Contact Us page is intended to help users reach Poki Com Games through legitimate channels and to reduce the risk of fraud and impersonation. While we aim to respond within the service targets described above, timelines can vary based on volume, complexity, and verification needs.
What we provide
- Entertainment-focused games and player support
- Technical troubleshooting guidance and compatibility assistance
- Safety reporting routes and complaint handling procedures
- Clear verification practices for official communication
What we do not provide
- Gambling services, betting facilitation, or wagering features
- Investment advice, financial management services, or guaranteed earnings
- Paid “priority support” that requires transfers to personal accounts
- Requests for OTP/UPI PIN/bank PIN/CVV or remote device access
If you are contacting us for official or legal reasons, use [email protected] and provide a clear subject line and a return contact method. We may ask for identity verification in a limited, purpose-driven manner, but we will not ask for secret credentials.
Practical checklist before you send a support email
- Write the email from your own address (avoid forwarded “middleman” accounts).
- Include your city/state and device (example: Android 13, Chrome vXX, Bengaluru).
- Describe the issue in 5–10 lines and list what you already tried.
- Do not attach sensitive documents unless requested formally through official email with a clear reason.
Before the end of the content, here’s a brief introduction. See more about 'Poki Com Games' and 'Contact Us' at Poki Com Games. See more about 'Poki Com Games' and 'Contact Us' and News at Contact Us.
The team behind https://pokicom.games works with consistent care—reviewing user reports, fixing issues that affect player access, and keeping communication channels easy to verify. That dedication is reflected in our day-to-day support discipline: structured triage, respectful communication, and safety-first decisions.
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Q: What is the safest way to contact Poki Com Games?
A: Use an email ending in @pokicom.games, especially [email protected] or [email protected]. Avoid unofficial numbers or look-alike domains.
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Q: Do you offer 24-hour customer support?
A: Ticket and email intake is available 24\u00D77. Phone availability follows India business hours (09:00\u201318:00 IST, Monday\u2013Saturday), and complex cases may require additional verification time.
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Q: Will support ever ask me for OTP, UPI PIN, or bank details?
A: No. Poki Com Games support does not ask for OTP, UPI PIN, bank PIN, card CVV, or remote access to your device. Treat such requests as suspicious.
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Q: How do I report a fake support message or impersonation?
A: Stop interacting, note the sender details and time, and report it by emailing [email protected] with the subject \u201CSuspicious Contact Report\u201D. Include only necessary context.
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Q: What types of services does Poki Com Games provide?
A: Poki Com Games focuses on entertainment games and player support. It does not provide gambling, betting, investment, or financial management services.
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Q: How long does it usually take to get a response?
A: Many requests receive a first response within 12 hours as a target, with safety reports prioritised. Resolution often takes 24\u201372 hours for common issues, while complex cases can take up to 5 working days.
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Q: Which email should I use for hiring and careers?
A: Use [email protected] or [email protected] and include the role name, years of experience, portfolio, and preferred work location.