Terms & Conditions – Official Rules & Legal Agreement | Poki Com Games

Author: Patel Tarun | Reviewer: Jain Manish | Publication date: 04-01-2026

This Terms & Conditions agreement (“Terms”) governs your use of the games, applications, website features, event pages, community interactions, and customer support channels provided under the Poki Com Games name at https://pokicom.games (“Poki Com Games”, “we”, “our”, “us”, “Platform”). Our mission is straightforward: provide a safe, predictable, and respectful place for online gaming discovery that Indian users can rely on for daily entertainment, clear rules, and practical support.

Poki Com Games Terms & Conditions visual banner — authored by Patel Tarun — Official Terms & Conditions reference image for Poki Com Games (https://pokicom.games), prepared for India users.

Please read these Terms carefully. If you do not accept them, do not use the Platform. If you continue to browse, play, or interact, you confirm that you have understood the Terms and that you will follow them. These Terms are written to be practical: they explain what we provide, what we do not provide, what conduct is acceptable, and how issues are handled.

Important safety note: our Platform does not handle deposits, withdrawals, “recharge” services, points-for-money exchanges, or paid virtual currency sales. We also do not ask for sensitive personal information to allow casual browsing and play. If any party claims to represent Poki Com Games and asks for money, OTPs, bank details, or wallet transfers, treat it as suspicious and report it immediately.

We value trust and consistency. Our passion is to keep https://pokicom.games stable, transparent, and respectful—especially for Indian users who prefer clear policies, defined boundaries, and easy-to-follow steps when something goes wrong.

Quick definition: “Use” includes visiting pages, clicking play, participating in comments (where available), contacting support, or accessing any feature offered by Poki Com Games.

1) Introduction (Who We Are, Who Is in Charge, and What This Covers)

Company Name (Brand + Legal Entity Name): Poki Com Games (brand name) and Poki Com Games (legal entity reference used throughout these Terms). Where local law requires a more formal legal-name disclosure, notices will be issued through the contact channels listed in Section 2.

Registered location (India): India. Our operational correspondence location is Bengaluru, Karnataka 560001, India. This location is used for communication, user support operations, and compliance coordination.

Scope of these Terms: These Terms apply to your use of (a) website pages and sub-pages, (b) embedded games or linked gameplay experiences, (c) community content areas if enabled, (d) events, contests, or announcements hosted on the Platform, and (e) customer service communications (email-based support).

Effective Date: 04 January 2026 | Last Updated: 04 January 2026

We built https://pokicom.games with a simple philosophy: give users a clean experience, clear conduct rules, and a reliable way to flag fraud or unsafe activity. The team behind Poki Com Games focuses on safe browsing practices, stability, and a transparent “what we do / what we do not do” approach so users can make informed decisions.

By using the Platform, you agree to follow practical rules that protect the community, protect creators, and reduce the risk of impersonation, account abuse, and platform security issues.

2) Legal Entity & Contact Information

If you need to contact Poki Com Games for any legal or operational matter, use the following official channels. These are also the only channels we recognise for notices and verified communication.

Company Full Name: Poki Com Games
Company Office / Operating Location: Bengaluru, Karnataka 560001, India
Official Customer Service Email: [email protected]
Compliance / General Service Email: [email protected]
Fraud / Abuse Reporting: [email protected]
Customer Service Hours (India): 09:00–18:00 (IST), Monday to Saturday, excluding public holidays

We are dedicated to keeping https://pokicom.games dependable and safe. If you spot impersonation (fake social handles, cloned pages, payment requests, or misleading “support” accounts), please share a short description, date/time, screenshots if available, and the suspected link/source. Timely reports help us reduce harm and keep the Platform trustworthy for India users.

How to send a useful support request (simple checklist)

Use the email address you can access reliably (do not use someone else’s email).
Include the exact page/game name and the approximate time the issue occurred.
Describe what you expected vs. what happened (2–5 lines is usually enough).
If it is a security concern, mention “Security” in the subject line.

3) Eligibility (User Qualification)

You may use the Platform only if you are legally permitted to do so in your country/region and you can form a binding agreement. For practical clarity:

Minimum age: 18 years or older.
Local law compliance: You must follow the laws and regulations that apply to you in your location (for example, digital conduct rules, cyber safety rules, and age-based restrictions).
Personal responsibility: You are responsible for your device, your network, and your choices while using games accessed through the Platform.

If you are under 18, do not use the Platform. If you are a parent/guardian and you believe a minor is using the Platform improperly, contact us with sufficient details so we can review the issue within a reasonable timeframe.

You agree that you will not use the Platform for any unlawful purpose, and you will not attempt to bypass any age gates or restrictions that we or third-party game providers may apply. This includes attempts to misrepresent your age or identity.

Note for users: even when a game feels “casual”, online behaviour still has legal consequences. Be respectful, avoid harassment, and do not share private information.

4) Account Registration & User Responsibilities

Poki Com Games is designed to support casual access and does not require users to share sensitive personal information for basic browsing and play. However, if a feature requires an account (for example, optional community participation or a personalised feature in the future), the following responsibilities apply.

Provide accurate information: If you choose to register, you must provide information that is truthful and up to date. Do not use another person’s identity, phone number, or email address without authorisation.
Account sharing is prohibited: Do not share your login credentials. Shared accounts increase security risk and make it difficult to handle disputes or abuse reports fairly.
If your account is stolen or compromised:
- Immediately change your password (if applicable).
- Contact [email protected] with the subject “Account Security”.
- Provide the approximate time you noticed unusual activity and any actions you did not authorise.
Violations and corrective action: If you breach these Terms, we may restrict features, suspend access, or terminate an account (see Section 12). Repeated violations can result in longer restrictions.

You agree not to attempt to access restricted areas, bypass technical controls, probe vulnerabilities, scrape the Platform in a way that harms performance, or interfere with other users’ experience. If you believe you found a security issue, report it responsibly to [email protected] rather than attempting to exploit it.

5) Games, Virtual Coins & In-App Purchases

Poki Com Games is focused on providing access to free-to-play style experiences and safe browsing. To prevent confusion:

No gambling or monetary stake gameplay: We do not offer gambling games, betting, or play that requires a monetary stake. We do not run deposit/withdrawal systems.
No “recharge” services: We do not sell recharges, top-ups, or paid point packages through this Platform.
No paid virtual currency sold by us: We do not sell virtual coins, tokens, or in-game currency on Poki Com Games.
Not intended for minors: This Platform is intended for users 18+ as stated in Section 3.

Some third-party games accessible via the Platform may display in-game counters (for example, “coins”, “gems”, or “points”) strictly for gameplay mechanics. If such counters exist, they are managed by the game creator and may reset, expire, or be lost if the game is updated or if your device storage is cleared. Poki Com Games does not assign monetary value to these counters and does not manage their purchase or redemption.

If you ever see a message claiming you must pay money to “unlock” Poki Com Games features, treat it as suspicious. Do not pay. Report it to [email protected] with the relevant details.

6) Fair Play & Anti-Fraud

We want a fair, stable, and safe environment. Users must not engage in conduct that undermines gameplay integrity or platform safety. Prohibited actions include:

Cheating tools: Using scripts, macros, bots, trainers, injected code, memory editors, or any tool designed to gain an unfair advantage.
Multiple-account abuse: Creating or controlling multiple accounts to manipulate leaderboards, bypass restrictions, or evade enforcement.
Risky behaviour: Attempts to exploit bugs for advantage, repeated probing for vulnerabilities, or distributing instructions that enable cheating or abuse.
Fraud and impersonation: Pretending to be Poki Com Games staff, creators, or other users; using misleading domains; or attempting payment scams.

Reporting channels: If you suspect fraud, cheating, impersonation, or unsafe content, email [email protected]. Provide clear and factual information. Avoid abusive language; focus on evidence such as page names, timestamps, and any visible identifiers.

What we consider “high-risk” activity (examples)

Repeated attempts to bypass access blocks or age gates.
Automated traffic that degrades platform performance for others.
Sharing “free recharge” links or payment instructions under our name.
Threats, extortion, or coercive behaviour in community spaces (if enabled).

We may take preventive action (including temporary restrictions) while we review credible reports. Our priority is platform safety and reducing harm.

7) Payments, Refunds & Billing Terms

Poki Com Games does not process payments and does not provide deposit or withdrawal services. We do not offer billing accounts, subscription plans, or wallet systems through this Platform.

Because we do not accept payment, we do not offer refunds through Poki Com Games. If you made a payment to a third-party site or person claiming to represent us, treat it as a potential scam. In such cases:

Stop further payments immediately.
Preserve evidence (transaction reference, screenshots, contact details).
Contact your bank/wallet provider for next steps and protections.
Report the impersonation to [email protected] with the relevant details.

For the avoidance of doubt, we do not provide financial advice, and we cannot reverse transactions that occurred outside our Platform. Users must verify authenticity before sharing any payment or identity details.

User caution: If a page asks for UPI PIN, OTP, card CVV, or wallet seed phrase, stop immediately. Those are not required for Poki Com Games.

8) Intellectual Property Rights (Copyright, Trademarks, and Content Usage)

The Poki Com Games name, logos, layout elements, and platform content are protected by applicable intellectual property laws. Unless we state otherwise in writing:

Ownership: All platform branding and original materials remain the property of Poki Com Games or are used under licence/permission where applicable.
Game resources and creator rights: Third-party games and related assets belong to their respective owners/creators. Your use of those games may also be subject to additional terms from the creators.
No unauthorised copying: You must not reproduce, mirror, distribute, or commercially exploit platform content without permission.

If user-generated content (UGC) such as comments or feedback is enabled, you remain responsible for what you submit. By submitting UGC, you grant Poki Com Games a non-exclusive, royalty-free permission to display that content on the Platform for operational purposes (for example, showing a comment thread), subject to moderation and applicable law.

You must not upload or share content that you do not have rights to use, including copyrighted images, private videos, or someone else’s personal information. We may remove content that violates rights or poses safety risk, and we may act on lawful takedown requests.

Copyright concerns

If you believe your copyrighted work is used improperly, email [email protected] with (1) identification of the work, (2) where it appears on our Platform, (3) your contact details, and (4) a clear statement of your request.

9) Privacy Protection (Reference Only)

Poki Com Games aims to minimise data collection and avoid unnecessary personal information. For cookie usage, analytics (if any), and privacy practices, please refer to our Privacy Policy. This Terms document does not repeat the Privacy Policy in full.

Practical reminder: do not share personal data in public areas (for example, comments) and do not post phone numbers, home addresses, or identity documents. If you accidentally shared sensitive details, contact [email protected] as soon as possible with the page reference.

Cookies: Refer to the Privacy Policy for cookie instructions and controls.
Security: Use strong passwords where applicable and avoid logging in on shared devices.
Impersonation: Treat unusual requests for personal data as suspicious.

10) Risk Disclaimer

Games and online services carry inherent risks. By using Poki Com Games, you acknowledge and accept the following practical risk factors:

Service stability: We do not guarantee uninterrupted availability. Maintenance, outages, network congestion, or third-party failures can occur.
Performance variability: Gameplay can be affected by device performance, browser settings, storage limits, and network latency.
Data loss within games: Some games may reset progress due to updates, device changes, cache clearing, or creator-side changes. Any in-game counters that exist are not managed or valued by Poki Com Games.
Device and network issues: Excessive usage may impact battery, data usage, or device temperature. Users should manage screen time and take breaks.
Third-party content risk: Some games/content are provided by third parties. While we aim to maintain a safe catalogue, user discretion remains important.

This Platform does not handle financial transactions and does not offer deposit or withdrawal services. However, online impersonation scams exist across the internet. Users must carefully verify authenticity, avoid sending money, and avoid becoming excessively dependent on gameplay. If you choose to engage with any external services outside our Platform, you do so at your own risk.

We do not guarantee any benefit, result, earnings, or outcomes from using the Platform. Your use is for entertainment and informational purposes only.

11) Limitation of Liability

To the maximum extent permitted by applicable law, Poki Com Games is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform. This includes, without limitation:

loss of data or gameplay progress caused by device or network conditions,
service interruptions or server failures,
third-party content issues,
user-to-user disputes, harassment, or misconduct,
unauthorised access caused by compromised credentials or unsafe user practices.

You understand that we provide the Platform on an “as available” basis. While we take reasonable steps to maintain service quality, we do not guarantee continuous availability. If a particular feature is unavailable, your sole remedy is to stop using that feature and, if needed, contact support for guidance.

You are responsible for your conduct. If your actions cause harm to others or violate law, you may be held personally accountable under applicable regulations.

12) Suspension and Termination (Restriction, Suspension, Deletion, and Appeals)

We may restrict, suspend, or terminate access to the Platform (or parts of it) to protect users, enforce these Terms, and comply with legal obligations. Actions may be temporary or permanent depending on severity and repetition.

12.1 Common reasons for enforcement

cheating, automation, or exploit attempts,
impersonation, fraud, or scam promotion,
harassment, hateful conduct, or threats (where community features exist),
attempts to bypass restrictions or access controls,
repeated violations after warnings.

12.2 What happens when action is taken

Depending on the situation, we may (a) limit features, (b) block a device/session, (c) suspend account access (if accounts exist), or (d) terminate access entirely. We may also preserve relevant technical logs as needed for security review.

12.3 Appeal process

If you believe an enforcement action is incorrect, you may appeal by emailing [email protected]. Please include:

your identifying information (only what is necessary, such as a username if applicable),
the date/time you noticed the restriction,
a clear explanation of why you believe the action is incorrect,
any supporting evidence.

Appeals are reviewed based on available records, user explanations, and security considerations. We do not guarantee that an appeal will be accepted, but we aim to respond with a clear outcome.

13) Governing Law & Dispute Resolution

These Terms are governed by applicable local laws and regulations relevant to our operations in India, subject to mandatory consumer protections where they apply. If any part of these Terms is found unenforceable, the remaining parts remain in effect.

We encourage a practical, step-first resolution path:

Contact support: Start with [email protected] and provide clear details.
Allow review time: Some issues require technical verification or security review.
Formal notice: If you believe a serious legal issue exists, use [email protected] for a formal notice description.

For clarity and safety: Poki Com Games does not provide financial transactions, does not operate deposits/withdrawals, and does not facilitate money transfers. Any dispute claiming financial services were offered under our name should be treated as a potential impersonation scenario and reported with evidence.

Users must avoid unlawful conduct and must not attempt vigilante actions (for example, threatening or doxxing suspected scammers). Use lawful reporting channels instead.

14) Updates to Terms

We may update these Terms to reflect changes in features, safety practices, legal requirements, or operational processes. When we update the Terms, we revise the “Last Updated” date at the top (Section 1).

Practical approach for users:

If changes are minor (formatting, clarity), they may be applied without special notice.
If changes are material (new restrictions, significant feature changes), we will make reasonable efforts to communicate through the Platform or other appropriate notices.
Your continued use after an update means you accept the revised Terms.

If you do not agree with updated Terms, your remedy is to stop using the Platform.

Tip for regular users

Keep a personal habit of checking the “Last Updated” date every 30–60 days if you use the Platform frequently. This is a simple way to stay informed.

15) Contact & Help Center

If you need assistance, use the correct channel to receive faster, clearer help:

General customer support: [email protected] (09:00–18:00 IST)
Service and operational notices: [email protected]
Fraud, abuse, and impersonation: [email protected]

To reduce back-and-forth, include the following in your first message:
(1) the page/game name, (2) date/time (IST if possible), (3) a short description, (4) device and browser type, and (5) any screenshots you can share safely.

Before concluding, here’s a brief introduction to the “Terms & Conditions” page purpose: it is a practical agreement that explains how Poki Com Games operates, what users can expect, and what conduct is required for safe participation. See more about Poki Com Games and Terms & Conditions at Poki Com Games. Before the end of the content, here’s a brief introduction. See more about Poki Com Games and Terms & Conditions and News at Terms & Conditions.

Final reminder for user safety: this website does not handle financial transactions, nor does it offer deposit or withdrawal services. If you encounter claims involving money, virtual assets with real-world value, or requests for personal data, verify authenticity carefully, avoid addictive usage patterns, and do not send funds. If you proceed outside the Platform, you bear the loss yourself.

Q: Does Poki Com Games ask users to pay money to play?

A: No. Poki Com Games does not process payments and does not offer deposit, withdrawal, recharge, or paid virtual currency services on this Platform.
Q: What should I do if someone claims to be Poki Com Games support and asks for OTP or UPI PIN?

A: Do not share OTP, UPI PIN, card CVV, or wallet secrets. Treat it as impersonation and report it to [email protected] with details and evidence.
Q: Is this Platform meant for minors?

A: No. Eligibility requires users to be 18 years or older. If you suspect a minor is using the Platform inappropriately, contact [email protected].
Q: How do you handle cheating or scripts in games?

A: Cheating tools, automation, exploit attempts, and multiple-account abuse are not permitted. We may restrict access while reviewing credible reports.
Q: What if my game progress resets or a game stops working?

A: Game behaviour can change due to updates, cache clearing, device settings, or creator-side changes. We do not guarantee uninterrupted availability for every game.
Q: How can I appeal a restriction or suspension?

A: Email [email protected] with the date/time, relevant identifiers (if applicable), your explanation, and any supporting evidence. We will review based on available records.
Q: Where do I send a legal or formal service notice?

A: Use [email protected] for formal notices and include a clear description, relevant dates, and the precise concern so it can be routed correctly.
Q: What is the fastest way to get help for suspected fraud?

A: Send a concise report to [email protected] including the suspected link/source, screenshots if available, and the time you encountered it.